Watch the Business of Trust interviews with leading public figures from business, politics and beyond. These videos discuss the importance of the CIVIC principles, the value of trust in society and the actions that are needed to build trustworthiness.
|Photo||Name||CIVIC Principle||Key message||Video|
|Councillor Ian Adams, |
Lord Mayor of Westminster
|Integrity||Be accountable. |
Speak up and raise concerns.
|Veyom Bahl, |
MD, Robin Hood Foundation
|Value to society||Give back what you can, joyfully, purposefully and smartly.||Watch|
|Andrew Bailey, |
|Value to society||We all serve the public interest.|
"Actions speak louder than words."
There is no single lightswitch - trust is an elusive concept.
|Dame Inga Beale, |
CEO, Lloyds of London (2014-2018)
|Interests of others||Empower your front line staff. |
Publish your CEO's contact details - be open and approachable to customers.
Talk about the good you and your organisation do.
Lord Provost of Glasgow
|Competence and skills||Inclusive growth. |
Be honest and fair.
|Ian Burnett, |
Lord Chief Justice
|Integrity||Trust is vital for business success.|
Demonstrate personal responsibility for your actions.
|Stephanie Burras, |
CEO, Ahead Partnership
|Integrity||Corporate success is built upon strong society. |
Trust needs to be discussed more between corporate leaders and across society.
Governor of the Bank of England
|Value to society||Finance is a means to bring about prosperity and innovation. |
Help clients accomplish what they are trying to do.
|Sir Roger Carr,|
Chair, BAE Systems
|Integrity||Behaviour is a key objective. |
Do the right thing because it is the right thing to do.
Secretary of State for Business, Energy and Industrial Strategy
|Value to society||Plan for tomorrow's challenges. |
Communicate business's benefits and investment in society.
|Jan de Silva,|
CEO, Toronto Region Board of Trade
|Integrity||Technology Declaration for good.||Watch|
British Entrepreneur & Philanthropist
|Integrity||Culture is the DNA of the organisation. |
Demonstrate that you care about your employees, community, country.
Chair, London First
|Integrity||Make sure people understand what your values are and can see it through behaviour of leaders. |
Be more communicative about the good stuff.
|All||Live up to the expectations your customers have of you. |
Trust comes from building relationships - be available and willing to engage.
|Jessica Fries, |
The Prince’s Accountability for Sustainability Project
|Value to society||Plan for the future. |
Do a holistic examination of your business and its interconnections.
|David Gauke, |
|Integrity||Rule of law ||Watch|
|Integrity||We learn more from mistakes than successes, need to share this with the team. |
Take honest feedback from the people working for you - not just above you.
CEO, National Rugby League (aus)
|Integrity||What you do is what you say - live and breathe it.|
Inclusiveness - there is a place on the field for everyone.
Don't confuse leadership with popularity - strong leadership and advocacy.
|Sir Stephen Hillier, |
Air Chief Marshall, Royal Air Force
|Integrity||Focus on doing the right things and doing things right. |
Loyalty, courage and good conduct.
Chair, International Regulatory Steering Group
|Value to society||Embed a desire to change people's live and build trust in what you do every day. |
Need to know what you are there to achieve to build a sustainable business.
|Dr Ma Jun,|
Chair, China Green Finance Committee
|Interests of others||Analyse the implications of your actions.||Watch|
|Sadiq Khan, |
Mayor of London
|Integrity||If you make a promise, keep it.|
If you can't, explain why - be candid.
Staff are your greatest asset - must give them the chance to develop.
|Sir John Kirwan, |
New Zealand Rugby Union Coach
|All||Trust is about honesty, transparency and gut. |
Mental health and wellness in the workplace are key.
|Value to society||Business is integral to society. |
Have a purpose beyond profit.
Chair, City of London Corporation
|Competence and skills||Give people time and space to develop and remain competent.||Watch|
The Bishop of London
|Integrity||Be honest and transparent, understand how to behave ethically. |
Listen to each other to understand what trust looks like to different people.
|Mary Nightingale, |
ITV Broadcaster and presenter
|Clear communication||We live in a multi-platform world - need to have honesty and trust across all channels. |
Tell the truth - trust is very difficult to regain once lost.
General Secretary of the British Trades Union Congress
|All||Workforce engagement. |
Fair treatment of workers.
Empower your front line staff.
Use of incentives.
|Mohandas Pai, |
Chairman, Manipal Global Education
|Value to society||The role of business is to add value to society. |
Businesses need to be role models.
|Jennifer Reynolds, |
CEO, Toronto FS Alliance
|Value to society||Communicate the benefits of financial and professional services.|
Have a purpose beyond profit.
CEO, PWC Australia
|Integrity||Set the tone from the top - values and accountabilities. |
Organisations need to be more articulate and transparent about their wrongs.
The Archbishop of York
|Integrity||Be honest, straight-forward and reliable. |
Can you put yourself in someone else's shoes?
|Clear communication||Be transparent and accountable to create an authentic relationship. |
|Nicola Sturgeon, |
The First Minister of Scotland
|Integrity||Invest in the people you work with and value the people you work to serve. |
No organisation or government lives in a vacuum - all are part of society.
Principal, Motive Partners
|Interests of others||Ensure that the principles that underly your company are embedded properly - this is about education. |
If you always do what you've always done, you always get what you always got.
Archbishop of Canterbury
|Interests of others||Interests of others ahead of your own is necessary. |
Focusing on the financials will cost you gravely.
Have clear speak up/listen up processes.
Have a vision.